At Baest Royal Car Rentals, we are committed to protecting your privacy and ensuring that your personal information is secure when you use our website or engage with our safari, tours, leisure holidays, and vehicle rental services. This Privacy Policy explains how we collect, use, and safeguard your personal information.
Information We Collect
We collect personal information that you provide to us when you use our website, book our services, or communicate with us through various channels. This information includes:
- Contact Information: We collect your name, email address, phone number, and postal address to facilitate your bookings and communicate with you. We may use your contact information to send you booking confirmations, updates on your itinerary, and other important travel-related information. We may also use your contact information to provide customer support and respond to your inquiries or requests.
- Financial Information: We collect your credit card details if you make a payment through our website to process your payments securely. We use industry-standard encryption and security protocols to protect your financial information.
- Travel Preferences: We collect information about your desired destinations, activities, and dates of travel to provide you with personalized travel recommendations and improve our services. This information helps us understand your travel preferences and tailor our services to meet your needs.
- Vehicle Rental Preferences: If you are interested in renting a vehicle, we collect your preferred type of vehicle, rental dates, and locations to provide you with tailored vehicle rental options and improve our services. This information helps us understand your vehicle rental preferences and provide you with the best options for your needs.
- Website Usage Information: We collect information about the pages you visit, the duration of your visit, and the type of device and browser you use to improve our website and provide you with a better user experience. This information helps us understand how our website is being used and identify areas where we can improve.
- Third-Party Information: We may collect information from third-party sources such as travel agents, affiliates, and other service providers to facilitate your bookings and improve our services. This information may include your name, contact information, and travel preferences.
How We Use Your Information
At Baest Royal Car Rentals, we are committed to protecting your privacy and ensuring that your personal information is used appropriately. This privacy policy explains how we use your personal information and the purposes for which we may use it. By using our services, you agree to the collection and use of your personal information in accordance with this policy.
- Booking Requests and Payments
We use your personal information to process your booking requests, confirm reservations, and process payments. This may include your name, contact details, payment information, and other relevant details necessary to complete your transaction.
Our website uses advanced security protocols to ensure your payment details are safe and secure. We also keep your personal information confidential and never share it with third parties, unless necessary to complete your transaction or as required by law.
- Communication and Customer Support
We use your personal information to communicate with you about your bookings, including sending you confirmations, updates, and reminders. We may also use your information to provide you with customer support and respond to your inquiries and complaints.
Our customer support team is available 24/7 to assist you with any questions or concerns you may have. We pride ourselves on providing excellent customer service, and your satisfaction is our top priority.
- Personalization
At Baest Royal Car Rentals, we strive to provide you with a personalized and seamless experience. We use your personal information to customize your experience on our website and provide you with tailored travel recommendations and vehicle rental options based on your preferences. This may include your browsing and search history, location information, and other relevant details necessary to provide you with personalized recommendations. Our goal is to make your travel experience as smooth and enjoyable as possible.
- Improving Our Services
We are committed to continuously improving our services and offerings. We use your personal information to analyze usage patterns and customer feedback and improve our services and offerings. This may include your browsing and search history, location information, and other relevant details necessary to enhance our services and provide a better user experience. We also use your personal information to conduct market research and gain insights into customer preferences and behavior.
- Marketing Communications
We may use your personal information to send you promotional emails or newsletters about our services and offerings that may interest you. You can opt out of receiving these communications at any time by following the instructions included in the message. We may also use your personal information to conduct targeted advertising campaigns and display personalized ads based on your browsing and search history. Our goal is to provide you with relevant and useful information about our services and offerings.
How We Protect Your Information
We take the security of your personal information very seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. We also require our third-party service providers to adhere to strict security standards when handling your information.
We use industry-standard encryption technologies to protect your financial information when you make a payment through our website. However, please note that no security measures are 100% foolproof, and we cannot guarantee the security of your information.
How We Share Your Information
We may share your personal information with third-party service providers who assist us in providing our services, such as payment processors, transportation companies, and accommodations providers. These providers are required to use your information only for the purposes of providing services to us and are bound by strict confidentiality and security obligations.
We may also share your personal information with government authorities or law enforcement agencies when required to do so by law or to protect our legal rights.
Your Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also object to our processing of your personal information or restrict how we use it. To exercise these rights, please contact us using the contact information provided below.
Retention of Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce our agreements.
Cookie Policy Summary
At Baest Royal Car Rentals, we use cookies and similar technologies on our website to collect information and provide you with a better user experience. Cookies are small text files placed on your computer or device when you visit our website. By continuing to use our website, you consent to the use of cookies as described in our Cookie Policy. For more details on how we use cookies and how you can manage your preferences, please read our full Cookie Policy HERE.
Changes to This Policy
We reserve the right to modify this Policy at any time, without prior notice to you. We will indicate the date of the last update to this Policy at the top of this page. Any changes to this Policy will be effective immediately upon posting the updated Policy on our website. We encourage you to review this Policy periodically to stay informed about our privacy practices. Your continued use of our website and services following the posting of any changes to this Policy constitutes your acceptance of those changes.
Contact Us
If you have any questions about this Policy, or if you would like to exercise any of your rights under applicable data protection laws, please contact us at the following address:
Baest Royal Car Rentals
P.O. Box 182
Arusha, Tanzania
Email: info@crowned-adventures.com
Phone: +255-745-113-343
We will respond to your inquiry as soon as possible. We are committed to resolving any complaints about our collection, use, or disclosure of personal information. If you believe that we have not complied with this Policy or applicable data protection laws, you may lodge a complaint with the relevant supervisory authority.